Returns Policy

Individual and Web Order Purchases

This policy applies to all returnable sales of books published or distributed by Penn State University Press.

General Returns
Books in new, resaleable condition may be returned to the return address below within 30 days of the invoice date for full credit or refund.

Please note:

• Shipping charges are not reimbursed.
• Include the invoice or web order number with your return.
• Items received in damaged condition or without reference numbers will not receive credit.

Damaged or Defective Books
Books delivered to the customer damaged or with a manufacturing defect will be replaced at no charge.

To qualify:

• Report the issue within 30 days of the invoice date,
• Email photo documentation that clearly shows the defect/damage, and
• Include your invoice or web order number to .

Books do not need to be returned unless PSU Press specifically requests it.

Credits and Reimbursement
Credit is issued after inspection and verification of returned items. All credits are held until the customer notifies PSU Press how to apply them—either as a refund or toward future purchases.

RETURN ADDRESS:
Pennsylvania State University
PSU Press Distribution Center – Returns
671 W. Big Hollow Road
University Park, PA 16802-1003

Bookseller and Wholesaler Purchases

This policy applies to all returnable sales of books published or distributed by Penn State University Press.

Damaged or Defective Books
Books that arrive damaged or with a manufacturing defect will be replaced at no charge.

To qualify:

• Notify within 30 days of invoice date,
• Provide photo documentation that clearly shows the defect/damage, and
• Include the PSU Press invoice number or your original PO number in your email.

No return is necessary unless specifically requested by PSU Press.

Returnable Inventory
Books in new, resaleable condition may be returned within 12 months of the invoice date for full credit, so long as they were purchased under returnable terms. Nonreturnable orders may not be returned.

Returns must:

• Include the invoice or PO number. (If missing, PSU Press reserves the right to determine the final credit amount.) NOTE: Books purchased from another distributor or wholesaler are not returnable to the PSU Press warehouse.
• Be in undamaged, unmarked, resaleable condition.

Books returned after 12 months or in damaged condition will not receive credit. These will be held for 15 days; if no return label is provided within that time, they will be considered abandoned and may be discarded or restocked.

Credits
Credits will be issued only after inspection and verification. Credits will be held until the bookseller indicates how to apply them.

Account Deductions and Disputes
PSU Press discourages unilateral deductions, offsets, or chargebacks.

If they occur without documentation or outside of our policy, PSU Press reserves the right to:

• Dispute the deduction,
• Delay fulfillment of future orders, or
• Place the account on hold.

RETURN ADDRESS:
Pennsylvania State University
PSU Press Distribution Center – Returns
671 W. Big Hollow Road
University Park, PA 16802-1003

Last updated 6/1/2025

Mailing List

Catalog

“Ancient” Ancient News